Keeping your communication systems operational
Communication systems are only valuable when they work. Mercury Barcelona backs every solution we provide with comprehensive technical support designed to maximize system availability and performance. Our support services range from help desk assistance for user questions to emergency repair response for critical system failures.
We understand that communication is often mission-critical for our clients' operations. A security company cannot wait until Monday for radio repairs. A logistics operation cannot tolerate GPS tracking outages during peak shipping periods. Our support commitment reflects this understanding with responsive service that prioritizes getting clients back in operation quickly.
Phone and email support for questions about equipment operation, programming changes, and troubleshooting. Our technicians can resolve many issues remotely, minimizing downtime.
Factory-trained technicians diagnose and repair equipment in our Barcelona service center. We maintain parts inventory for common repairs and can often complete service within days.
For infrastructure issues or situations requiring hands-on intervention, our field technicians provide on-site service throughout Catalonia with extended coverage available across Spain.
Scheduled maintenance programs keep systems operating at peak performance and identify potential issues before they cause failures.
Priority response for critical system failures, with emergency service available outside normal business hours for supported systems.
Mercury Barcelona offers structured support programs that provide predictable service levels and costs:
Standard Support provides business-hours help desk access and standard repair turnaround. This program suits organizations where communication is important but temporary outages can be managed.
Priority Support adds faster repair turnaround, priority scheduling for field service, and extended help desk hours. Organizations with significant operational dependence on communication systems benefit from priority response.
Premium Support delivers our highest service level with emergency response capability, loaner equipment during repairs, and dedicated technical account management. This program serves clients for whom communication availability is truly mission-critical.
All programs can include preventive maintenance options that reduce the likelihood of unplanned failures.
Effective system use requires knowledgeable users. Mercury Barcelona provides training services that ensure your team can take full advantage of communication system capabilities while following best practices for maintenance and safety.
User training covers basic operation, feature utilization, and proper care of equipment. Administrator training addresses system management, programming changes, and first-level troubleshooting. We offer training at your facility or in our Barcelona training center, with options for individual instruction or group sessions.
Contact our technical team for assistance with your communication systems.
Contact Support